Frequently Asked Questions

We are a third-party coordination desk for bulk meal orders. Our team lines up menus, portions, delivery timing, and paperwork with partner kitchens so your school, office, or nonprofit gets one schedule and one accountable contact instead of juggling several vendors alone.

You pay a flat coordination fee for our planning, vendor liaison, and day-of monitoring. Food is billed at the partner’s published menu prices—we do not add a hidden markup on individual items. Taxes and any venue-specific charges appear clearly on your quote before you approve it.

Most programs we run start around forty servings so kitchens can produce efficiently and drivers can stay on schedule. If your headcount is smaller, tell us the date and location—we often still find a workable route, especially on weekdays with flexible windows.

Three to five business days gives us room to confirm production slots and consolidate deliveries. Tighter same-week requests can succeed when counts are modest and a partner already has capacity—we will always say honestly if a date is not realistic.

Yes. We pass labeled requirements to each kitchen and double-check packaging notes. Typical lanes include vegetarian, vegan, halal, kosher-style where suppliers support it, gluten-aware selections, and allergy-specific substitutions coordinated directly with the vendor’s kitchen lead.

We currently coordinate drops across eighteen cities in British Columbia and Alberta, with new corridors added as partner coverage grows. Share your postal code when you reach out and we will confirm same-day or next-day feasibility for your site.

Absolutely. Weekly staff lunches, monthly all-hands, or term-long school cycles can sit on a repeating calendar with the same coordinator. We refresh menus seasonally so plates stay interesting without forcing you to renegotiate basics every cycle.

Most clients use credit card or e-transfer at confirmation. Approved corporate and institutional accounts may qualify for NET-15 or NET-30 terms after a short credit review. We never charge your card before you have accepted the written quote unless a deposit is explicitly listed there.

Every invoice is fully itemized: coordination fee, food lines at menu rates, and applicable federal and provincial taxes broken out so finance teams can reconcile quickly. Your business number and ours appear where required for your records.

A dedicated coordinator tracks each order from kitchen release through handoff. If a route slips or an item arrives short, we notify you immediately, loop in the vendor, and pursue a practical fix—rerun, credit, or substitute—before your group is left guessing.